Kasya Support

Common questions

The scan says capture failed. Prop your phone side-on, step 3–4 meters back, make sure your whole body is in frame with decent lighting, then follow the countdown.
Does Kasya record video? Not by default, and video is never uploaded. If you opt in to "keep a clip for review", the clip stays on your device and is deleted right after you view it. See our Privacy Policy.
Can I connect my Garmin (or COROS, Polar, Suunto) watch? Yes, through Apple Health. In your watch's app (for example Garmin Connect → Settings → Connected Apps → Apple Health) turn on sharing of workouts, steps and heart rate. Then in Kasya go to Activity → Connect Apple Health.
How do running clubs work? Go to Activity → Groups & running clubs → Running clubs. Start a club or join one from its page (invite-only clubs need the club code). Every member's daily steps and runs add up, and clubs are ranked each month in their country and worldwide.
How do I report a club? Open the club page and tap "Report this club", or email us. You can also hide a club from your own view. See the community rules in our Terms of Use.
How do I cancel my subscription? Subscriptions are billed by the App Store — manage or cancel them in your App Store account settings, or in the app under Profile → Manage subscription.
How do I delete my account? Profile → Delete account, or email us.

Email joshualadero0121@gmail.com — we usually reply within a couple of days.